Frequently Asked Questions - Party Jumpers

We recommend booking 2-4 weeks in advance, especially for weekends during peak season (April-October). Popular character-themed jumpers and waterslides book fastest during summer months. However, we often accommodate last-minute requests, so call us at (909) 248-8441 to check current availability.

All orders require a $50 credit card deposit to secure your rental date. This deposit is fully refundable if you cancel at least 8 days prior to your rental date. Cancellations made 2-7 days before your event receive a rain check valid for 1 year.

• 8+ days before rental: Full refund of your $50 deposit
• 2-7 days before rental: Rain check issued (valid for 1 year)
• Less than 2 days: Please see our policies page for details

For complete terms and conditions, visit our policies page.

We accept cash and all major credit cards. If paying with cash, please have exact change ready as our delivery drivers do not carry cash for safety reasons.

Yes! You can modify your order using the link provided in your confirmation receipt, or contact our office directly at (909) 248-8441. We'll do our best to accommodate changes based on availability.

Yes, we deliver throughout Southern California! While we service most areas, additional delivery fees may apply for locations farther from our base. Prices do not include sales tax. Call (909) 248-8441 for a specific quote for your area.

Yes, for locations significantly outside our standard service area, travel fees may apply due to fuel costs and the potential need for additional trucks and labor. These fees can vary based on distance, so please call our office at (909) 248-8441 for a current quote specific to your location.

Our delivery time depends on our schedule for that day. Generally, we arrive 1-3 hours before your rental period begins to ensure everything is ready when your guests arrive. On busy days with multiple deliveries, we may need to set up as early as 4 hours in advance. If early setup is necessary, we'll call you the Friday before to confirm someone will be present at the party location.

No! We arrive early to set up so you receive your full rental time for your event. Your rental time begins when you requested it, not when we arrive to set up. You get every minute of fun you paid for!

Most of our jumpers (including all character-themed units) are 15'x15', which is slightly larger than many competitors. The dimensions listed for each unit on our website include the space needed for stakes, blowers, and safe clearance. Measure your setup area to ensure adequate fit, and remember that units cannot be placed against walls or trees as this may cause damage.

Pro Tip: When in doubt, measure twice! Jumpers need clearance for staking and blower placement.

Yes, please ensure at least 4 feet of clear access to the setup area. Our inflatable units can weigh up to 650 pounds, so we need a clear, unobstructed path with ample room to safely transport the equipment. Remove any obstacles, low-hanging branches, or items that could impede delivery.

Setup on uneven terrain or properties with stairs requires special consideration. Please call our office at (909) 248-8441 to discuss your specific situation. Our experienced team can evaluate whether setup is feasible and determine the best approach for your property.

Yes, we require someone 18 or older to be present during both setup and takedown. This person will review safety rules with our team and sign off on the equipment condition. We'll train you as the operator so you can ensure safe fun for all guests.

Absolutely! The inflatable should be clean when it arrives. Party Jumpers professionally cleans and disinfects every unit after each rental. We take pride in delivering spotless equipment for your event.

A commercial-grade blower continuously pumps air into the unit throughout your entire rental period. Once the blower is unplugged, the inflatable will deflate. This is why we require a dedicated electrical outlet within 50 feet of the unit (or a generator rental for locations without power).

Safety Note: The blower must remain on during use and should be turned off during high winds or severe weather.

We can safely set up on:

• Grass (our favorite and best for kids)
• Dirt
• Asphalt
• Concrete

We cannot set up on rocks or gravel, as constant contact will wear through and damage the vinyl material.

Indoor setup depends on ceiling height, space dimensions, and access. Many of our smaller units can be set up indoors for gym events, community centers, or large rooms. Contact our office at (909) 248-8441 with your specific venue details, and we'll let you know if it's feasible.

Safety is our top priority! During setup, our team will review all safety guidelines with you, including:

• Age and weight limits for each unit
• Maximum capacity restrictions
• No shoes, glasses, or sharp objects policy
• Weather-related shutdown procedures
• Proper supervision requirements

You'll sign and initial our safety rules to acknowledge you're the trained operator for the event.

Age and weight limits vary by unit type. Each inflatable listing on our website specifies the recommended age range and maximum capacity. Always supervise children and enforce the posted limits to prevent injuries and equipment damage.

Yes, all inflatable units require continuous electrical power to operate. You must have a standard electrical outlet within 50 feet of the setup location. We provide heavy-duty extension cords (longer cords can trip circuit breakers, which is why we supply proper gauge cords rated for our blowers).

We love setting up at parks! However, most public parks do NOT have electrical outlets available. If you're planning a park event, you'll need to rent a generator from us to power the inflatable.

Important: Parks operate on a first-come, first-served basis for space, so arrive early on your event day to secure your preferred spot.

Yes! We rent generators at competitive rates for events at parks, beaches, or any location without accessible electricity. Our generators are sized appropriately for our equipment and come with fuel for your rental period. Add a generator to your order when booking.

Yes, you may use your own generator if it meets our power requirements. Contact us at (909) 248-8441 to confirm your generator has adequate wattage for your specific rental. Most of our inflatables require at least a 3500-watt generator.

If power is lost, the inflatable will begin to deflate. For safety, immediately evacuate all participants from the unit. Once power is restored, the blower will reinflate the unit, typically within 2-3 minutes. Never allow anyone inside while the unit is deflating.

You are NOT responsible for normal wear and tear. Seams may naturally develop small tears in high-traffic areas over time—this is expected and covered by us. However, you ARE responsible for damage caused by:

• Failure to follow safety rules
• Negligence (e.g., not turning off the blower during high winds)
• Allowing prohibited items (shoes, sharp objects, food, drinks)
• Improper use of the equipment

Damages resulting from negligence can cost thousands of dollars, including full unit replacement if necessary. This is why we thoroughly review safety protocols during setup.

Normal wear and tear includes minor seam separation in high-traffic areas, slight color fading from sun exposure, and general aging of materials from repeated use. You won't be charged for these expected issues.

Alert us immediately at (909) 248-8441 if you notice any tears, malfunction, or damage during your event. We'll advise you on the best course of action and can often remedy minor issues quickly.

Safety comes first! In high winds, rain, or severe weather, turn off the blower and evacuate the inflatable immediately. You're trained as the operator to make these safety decisions. We don't charge for weather-related downtime, and your rain check policy applies if weather causes cancellation.

Yes, Party Jumpers carries comprehensive liability insurance. We're a fully licensed and insured party rental company serving Southern California.

Rental periods vary based on the package you select. Standard rentals are typically 4-6 hours. Your rental time begins at your requested start time (not when we arrive for setup) and ends at your specified end time. Setup and takedown time is additional and does not count against your rental period.

Extensions depend on our delivery schedule for that day. If you'd like to extend your rental, call us as early as possible at (909) 248-8441, and we'll check availability. Additional fees apply for extended time.

Most of our character-themed jumpers are 15'x15' (slightly larger than many competitors). We also offer larger combo units, waterslides, and obstacle courses. Each product listing shows exact dimensions including the space needed for setup. Sizes range from compact 13'x13' units to massive 35'+ waterslides.

Yes! In addition to inflatables, we rent:

• Tables and chairs
• Concession equipment (popcorn, cotton candy, snow cone machines)
• Carnival games
• Tents and canopies

Browse our full inventory on our website or call (909) 248-8441 to create a complete party package.

Yes! We offer package deals combining inflatables, tables, chairs, and concessions at discounted rates. Contact our office for current package pricing and availability.